IsnHosting – Terms of Service
Last Updated: February 21, 2026 Governing Law: Province of Ontario, Canada Website: https://isnhosting.netContact: contact@isnhosting.net | +1 226‑402‑9588
1. Definitions
For clarity and consistency:
“Customer” – Any individual or organization purchasing services from IsnHosting.“Services” – Any hosting, SaaS, container, AI, development, or maintenance service provided by IsnHosting.“AI Agent” – Any chatbot, automation, or autonomous system developed or hosted by IsnHosting.“Misconfiguration” – Any customer‑initiated change, deployment, or software action that disrupts service functionality.“Care Plan” – An optional monthly maintenance and support subscription offered by IsnHosting.
2. Scope of Services
IsnHosting provides professional digital infrastructure and development services, including:
Web design & development
Shared hosting
SaaS hosting
Linux containers
Survey platforms
AI/chatbot agent development
Infrastructure consulting and deployment are not included as core services.
3. Data Residency & Sovereignty
Primary Hosting Location: Munich, Germany (DE‑BY).Governing Law: This agreement is governed by Ontario law.GDPR: Data hosted in Germany is subject to EU GDPR.PIPEDA: IsnHosting maintains protections comparable to Canadian PIPEDA standards.
4. Invoicing, Currencies & Taxes
Accepted currencies: CAD, USD, MXN
Ontario customers: 13% HST
Other Canadian provinces: GST/HST as applicable
International customers: May be zero‑rated under CRA export rules
Invoices are due upon receipt unless otherwise stated.
5. Late Payment & Automatic Suspension
To protect infrastructure stability, all services follow a unified suspension policy :
Suspension Timeline
All services (hosting, containers, SaaS, AI agents) are suspended 24 hours after the invoice due date .
Data Purge
All customer data — including backups, container volumes, and stored configurations — is permanently deleted 30 days after initial suspension .
IsnHosting is not liable for data loss resulting from non‑payment.
6. Maintenance Policy
6.1 Complimentary Maintenance Period
All new deployments include 3 months of free maintenance , covering:
Minor bug fixes
Security patching
Basic configuration adjustments
Performance tuning
6.2 Ongoing Maintenance (Care Plans)
After the complimentary period, customers may subscribe to one of the following Care Plans:
7. Care Plans (Included as Part of This Agreement)
🟦 Entrepreneur — $19/mo
For solo founders, small shops, and early‑stage businesses.
Includes:
Managed hosting environment
Monthly WordPress/core updates
Daily backups (7‑day retention)
Basic security monitoring
Uptime monitoring
Basic performance optimization
Email support (48–72h response)
🟩 Business — $49/mo
For growing businesses where uptime and performance matter.
Includes everything in Entrepreneur, plus:
Weekly plugin/theme updates
Daily backups (30‑day retention)
Priority support (24–48h response)
Advanced security hardening
Performance tuning & caching optimization
Monthly health report
Staging environment
Basic SEO health monitoring
🟥 Corporate — $119/mo
For mission‑critical, compliance‑driven, or high‑traffic operations.
Includes everything in Business, plus:
24/7 uptime & security monitoring
Real‑time threat detection
Advanced firewall/WAF configuration
Weekly performance audits
Monthly executive report
Quarterly Business Review (QBR)
Custom SLA
Priority emergency response
Multi‑region redundancy options (add‑on)
8. Customer Responsibilities
Customers agree to:
Maintain secure passwords and access controls
Keep their applications updated
Ensure legal compliance for all hosted content
Avoid resource abuse or malicious activity
Review and test AI agent outputs before deployment
Follow best practices for WordPress, plugins, and themes
9. Prohibited Uses
Customers may not use IsnHosting services for:
Malware distribution
DDoS attacks or botnets
Spam or CASL violations
Copyright infringement
Hosting illegal content under Canadian or German law
High‑risk workloads without written approval
IsnHosting reserves the right to suspend or terminate accounts violating these rules.
10. AI Ethics & Responsibility Notice
AI is an evolving technology; IsnHosting is not responsible for hallucinations, inaccurate outputs, or autonomous agent actions.
Customers must review and audit all AI outputs before public use.
Customers are solely responsible for CASL compliance when sending automated messages.
11. Limitation of Liability
Maximum liability: The total amount paid by the customer for the affected service in the previous 3 months .No indirect damages: IsnHosting is not liable for lost profits, data loss, or business interruption.
12. Refund Policy
No refunds for partial months
No refunds after suspension
SLA credits cannot be exchanged for cash
13. Changes to Terms
IsnHosting may update these Terms of Service with 30 days’ notice via email or website posting.
14. Jurisdiction & Dispute Resolution
All disputes shall be resolved exclusively in the courts of Sarnia or London, Ontario .
Appendix A – Service Level Agreement (SLA)
Last Updated: February 21, 2026
1. Uptime Guarantee
99.9% monthly uptime for all paid hosting, container, and SaaS services.
2. Credit Schedule
Monthly Uptime Credit 99.9%–100% 0% 99.0%–99.8% 5% 95.0%–98.9% 10% Below 95% 25%
Credits apply to the next invoice and are capped at 25%.
3. Maintenance Windows
Scheduled: 2:00–5:00 AM CET (8:00–11:00 PM EST), 48‑hour notice
Emergency: May occur without notice
4. SLA Exclusions
Trans‑Atlantic network issues
Customer misconfiguration
Account suspension
Force Majeure
5. Support Response Times
Critical: 4 hours
High: 12 hours
Normal: 24–48 hours
Like this: Like Loading...
